Part-Time Shift Leader: Drive Sales & Service

MINISO; Chandler (AR); On-site; USD 21,000 - 29,000; Full time

Job summary

MINISO, USA, is seeking a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help with cashiering, opening/closing, merchandising, and cash handling while promoting the store's membership program to build customer loyalty.

Ideal candidates have 1+ years in a supervisory role in retail, strong leadership and communication skills, and the ability to travel between store locations as needed.

Qualifications

• Strong leadership, interpersonal, and conflict-resolution skills.
• Multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor and at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring recovery and cleanliness in line with safety procedures.
• Resolve customer concerns professionally and escalate issues when necessary.
• Support Loss Prevention and ensure adherence to company policies.
• Maintain a professional attitude and energetic environment aligned with MINISO USA's customer commitment.
• Process sales transactions accurately using point-of-sale systems.
• Participate in store promotions and sales events to support business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

POS systems

Retail operations

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO, USA, is seeking a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help with cashiering, opening/closing, merchandising, and cash handling while promoting the store's membership program to build customer loyalty.

Ideal candidates have 1+ years in a supervisory role in retail, strong leadership and communication skills, and the ability to travel between store locations as needed.