Part-Time Shift Leader: Elevate Store Experience & Sales

MINISO; Wellington (AL); Sur place; USD 21 000 - 25 000; Plein temps

Résumé du poste

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily store operations, crew training, and delivering exceptional customer service. You will help manage cashiering, opening/closing, merchandising, cash handling, and shipment processing while promoting the store’s membership program to build customer loyalty.

In this role you will lead by example to drive sales, maintain KPI achievement, and ensure proper store standards.

Qualifications

• > Strong leadership, interpersonal and conflict-resolution skills.
• "> Ability to multitask and stay composed in a fast-paced environment.
• "> Basic knowledge of retail operations and POS systems.

Responsabilités

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure product knowledge and customer engagement on the sales floor and at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Resolve customer concerns professionally and upscale.
• Support Loss Prevention efforts and ensure adherence to all company policies.
• Maintain a professional attitude and enthusiasm aligned with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Connaissances

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Customer service

Formation

High school diploma or equivalent

Associate degree preferred

Outils

POS systems

Description du poste

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily store operations, crew training, and delivering exceptional customer service. You will help manage cashiering, opening/closing, merchandising, cash handling, and shipment processing while promoting the store’s membership program to build customer loyalty.

In this role you will lead by example to drive sales, maintain KPI achievement, and ensure proper store standards.