Retail Service Associate — Flexible Hours & Perks

DHL Express; Houston (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Hourly pay

Bonus programs

401K with company match

Employee stock program

Medical, dental, vision

Tuition reimbursement

PTO

Paid leave

Employee discounts

Work-life program

Training opportunities

Job summary

DHL Express is seeking a Retail Service Agent to provide retail customer support, ensuring efficient and timely creation and handling of shipments. The agent will work independently at a popup facility, opening and closing the location while complying with safety and company policies.

Responsibilities include greeting customers, preparing shipment labels, assisting drop-offs/pickups, and supporting operations like sorting and documentation. Prior DHL experience is a plus but not required.

Qualifications

• HS diploma or GED required.
• 1–3 years of experience in an area of responsibilities.
• Previous DHL Retail Agent experience preferred; however, candidates without prior DHL experience will be fully considered based on skills, performance, and business need.
• Strong computer skills required.
• Exceptional ability to multi-task.

Responsibilities

• Acknowledge customers and promptly address inquiries or concerns (including via telephone).
• Prepare labels and documentation for international or domestic shipments using DHL.
• Assist customers who need to drop off or pick up pre-labeled shipments.
• Assist with operational procedures including sorting, shipment processing, documentation, manifesting, bagging, and status updates.

Skills

Customer service

Multi-tasking

Independent work

Computer skills

Flexibility

Retail experience

Education

HS diploma or GED

Job description

DHL Express is seeking a Retail Service Agent to provide retail customer support, ensuring efficient and timely creation and handling of shipments. The agent will work independently at a popup facility, opening and closing the location while complying with safety and company policies.

Responsibilities include greeting customers, preparing shipment labels, assisting drop-offs/pickups, and supporting operations like sorting and documentation. Prior DHL experience is a plus but not required.