Business Development Center (BDC) Representative

Legacy Chevrolet; Waxahachie (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Health & Wellness Program

Community involvement

Vacation and holidays paid

Job summary

Legacy Chevrolet is seeking a Business Development Center Representative in Waxahachie, TX. You will answer calls, greet visitors, and coordinate service inquiries, with a focus on customer satisfaction and efficient service scheduling.

The role requires 3+ years in a related field, strong communication, and proficiency with Office tools. Automotive exposure is a plus; bilingual abilities are welcomed. Competitive pay and benefits are offered.

Qualifications

• 3+ years’ experience in a similar role (sales, admin, call center)
• Excellent telephone, writing and typing skills
• Strong computer and internet skills, including Microsoft Office
• Automotive experience a PLUS
• Bilingual a PLUS
• Engaging, proactive attitude with customer focus

Responsibilities

• Follow up with prospective customers in response to inquiries
• Coordinate questions and issues with department personnel
• Provide administrative support as needed
• Manage paperwork and records, prepare reports
• Receive inbound service calls and schedule service appointments
• Maintain owner follow-up to encourage repeat/referral business
• Learn product updates, features, and benefits for customers
• Uphold dealership policies and customer satisfaction

Skills

Phone skills

Customer service

Sales experience

Microsoft Office

Education

Post-secondary education or training

Tools

CRM systems

Job description

Overview

TheBusiness Development Center (BDC)Representativeanswers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries, requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Service departmentsThe ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinates questions and issues with the appropriate department personnel.
• Provides administrative assistance as needed.
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealership’s standards of productivity and devise a strategy to meet those goals.
• Provide service management information by completion reports.
• Attend Training Sessions and Meetings as required.
• Follow all company policies and procedures.
• Performs other duties as assigned
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors
• Support on-line customers by setting appointments.

Qualifications

• 3+ years’ experience required (sales experience preferred).
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) a PLUS!
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive experience a PLUS!
• Must be engaging, inquisitive, curious with a over-aggressive/always willing to help attitude.
• Internet Sales experience a PLUS!
• Must be driven with a passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator
• Bilingual a PLUS!