Business Development Center (BDC) Representative

Fontana Chrysler Dodge Jeep RAM; Fontana (CA); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Wellness program

Paid vacation and holidays

Job summary

Fontana Chrysler Dodge Jeep RAM is seeking a Business Development Center Representative to handle incoming calls, greet visitors, and coordinate sales inquiries. You will perform clerical tasks for the Sales departments with a customer-focused approach.

The ideal candidate has some post-secondary education or training and experience in administrative or call-center roles. Strong communication and computer skills are essential, and automotive experience is a plus.

Qualifications

• Some post-secondary education or training is preferred.
• 3-6 months of experience in a role involving over-the-phone customer service or sales.
• Excellent telephone, writing and typing skills are required.
• Strong computer and internet skills, including Microsoft Office suite, are essential.
• Automotive experience is a plus.
• Bilingual ability is a plus.
• Must be engaging, inquisitive, and customer-focused.

Responsibilities

• Answer inbound calls and greet visitors in a friendly, helpful manner.
• Coordinate inquiries with the appropriate department personnel.
• Support online customers by setting appointments.
• Manage paperwork and records for the Sales departments.
• Maintain follow-up with customers to encourage repeat business.

Skills

Customer service

Telephone skills

Organizational skills

Written communication

Bilingual

Education

Some post-secondary education or training

Tools

MS Office

CRM software

Internet skills

Job description

Overview

TheBusiness Development Center (BDC)Representativeanswers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Sales departments.The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinates questions and issues with the appropriate department personnel.
• Support on-line customers by setting appointments.
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
• Provide service or sales management information by completion reports.
• Attend Training Sessions and Meetings as required.
• Follow all company policies and procedures.
• Performs other duties as assigned
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.
• Provide administrative assistance as needed.

Qualifications

• Business Development Representative experience is a PLUS!
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) a PLUS!
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive experience a PLUS!
• Must be engaging, inquisitive, curious with a over-aggressive/always willing to help attitude.
• Internet Sales experience a PLUS!
• Must have drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator
• Bilingual a PLUS!