Business Development Center (BDC) Representative

Legacy Chevrolet GMC Waxahachie; Town of Texas (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401K

Paid Vacations

Job summary

Legacy Chevrolet GMC Waxahachie is looking for a Business Development Center (BDC) Representative to manage incoming service inquiries and provide administrative support. The ideal candidate will have at least 3 years of experience, particularly in customer service or sales, and strong organizational skills.

We offer competitive pay, benefits like health insurance, 401K, and paid vacations. You’ll be part of a team dedicated to ensuring customer satisfaction while handling inquiries and scheduling appointments.

Qualifications

• 3+ years’ experience required, preferably in sales.
• Excellent telephone, writing, and typing skills.
• Strong computer and internet skills are mandatory.

Responsibilities

• Follow up with prospective customers responding to inquiries.
• Manage all inbound service calls and service appointments.
• Provide necessary administrative assistance as needed.

Skills

Excellent telephone skills

Strong organizational skills

Customer satisfaction skills

Education

Post-secondary education or training

Tools

Microsoft Office suite

Job description

Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries, requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Service departments.

The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinates questions and issues with the appropriate department personnel.
• Provides administrative assistance as needed.
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
• Receives all inbound service calls and coordinates schedules of service advisors and service appointments.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learns about product updates, features, accessories, inventory, and their benefits to the customer.
• Realizes that business is built on customer satisfaction and is devoted to guaranteeing satisfaction to our customers.
• Establishes personal goals that are consistent with the dealership's standards of productivity and devises a strategy to meet those goals.
• Provides service management information by completion reports.
• Attends training sessions and meetings as required.
• Follows all company policies and procedures.
• Performs other duties as assigned.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.
• Supports online customers by setting appointments.

Qualifications

• 3+ years’ experience required (sales experience preferred).
• 3–6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) a PLUS!
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive experience a PLUS!
• Must be engaging, inquisitive, curious with an over‑aggressive/always willing to help attitude.
• Internet sales experience a PLUS!
• Must be driven with a passion and confidence to be successful.
• A desire and ability to work in a performance- and process-driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator.
• Bilingual a PLUS!