Part-Time Sales & Café Associate — Flexible Hours

Mars Incorporated; Chicago (IL); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Flexible schedules

401K & PTO

Tuition reimbursement

Mental health benefits

Job summary

Hotel Chocolat in Chicago, IL is seeking a part-time Sales Associate to welcome customers and provide excellent service in-store and in the café. The role involves product knowledge, tastings, stock control, and maintaining presentation per Retail Excellence guidelines.

Responsibilities include customer experience delivery, brand ambassadorship, and adherence to health and safety standards while supporting daily operations and store opening/closing when needed.

Qualifications

• Customer service experience preferred; positive attitude for a customer-facing role.
• Ability to work as part of a team in a retail environment.
• Identify product types and present displays according to guidelines.
• Communicate clearly and listen to customers’ needs, adapting style.
• Learn product ranges and background, including ethical sourcing and cocoa origin.

Responsibilities

• Deliver excellent customer experiences and support the in-store experience.
• Be a Brand Ambassador, sharing cocoa knowledge with customers.
• Learn product ranges, run tastings, and demonstrate products.
• Receive deliveries, manage stock, and maintain shop floor presentation.
• Prepare café offerings and ensure health and safety standards.
• Carry out daily operations to maintain store hygiene, security and opening/closing.

Skills

Customer service

Teamwork

Merchandising

Communication

Product knowledge

Job description

Hotel Chocolat in Chicago, IL is seeking a part-time Sales Associate to welcome customers and provide excellent service in-store and in the café. The role involves product knowledge, tastings, stock control, and maintaining presentation per Retail Excellence guidelines.

Responsibilities include customer experience delivery, brand ambassadorship, and adherence to health and safety standards while supporting daily operations and store opening/closing when needed.