Guest Experience Retail Sales Associate (Flexible Shifts)

Hard Rock Casino Northern Indiana; Gary (IN); On-site; USD 26,000 - 34,000; Full time

Job summary

Hard Rock Casino Northern Indiana is seeking a Retail Associate responsible for marketing merchandise to guests and stocking the retail area. You will handle cash/credit transactions and maintain up-to-date knowledge of casino policies and procedures.

You will ensure guest satisfaction through clear communication, assist guests, and help maintain a clean, safe work environment. Prior gaming industry experience is strongly preferred and licenses per the Indiana Gaming Commission must be obtained.

Qualifications

• High School diploma or equivalent required.
• Cashiering/money handling experience in fast-paced environment.
• Must obtain and maintain licenses/certifications per Indiana Gaming Commission.
• Prior gaming industry experience strongly preferred.

Responsibilities

• Markets retail merchandise to guests.
• Stock and re-stock the Retail area to ensure an adequate inventory of all goods.
• Perform cash and/or credit transactions with guests.
• Maintains current knowledge of rules, regulations, policies, and procedures-including precheck and cashiering procedures.
• Ensures guest satisfaction with effective communication, customer assistance, direction, and information provided within company policies and guidelines.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Performs all other related and compatible duties as assigned

Skills

Customer service

Cash handling

Stock replenishment

Sales

Education

High School diploma or equivalent

Tools

Cash register / POS

Inventory management

Job description

Hard Rock Casino Northern Indiana is seeking a Retail Associate responsible for marketing merchandise to guests and stocking the retail area. You will handle cash/credit transactions and maintain up-to-date knowledge of casino policies and procedures.

You will ensure guest satisfaction through clear communication, assist guests, and help maintain a clean, safe work environment. Prior gaming industry experience is strongly preferred and licenses per the Indiana Gaming Commission must be obtained.