Part-Time Retail Sales Leader: Customer Experience & Ops

The Michael's Companies; Charlotte (NC); On-site; USD 24,796 - 38,572; Part time

Benefits offered by this job

Employee discounts

Benefits package

Tuition assistance

Job summary

The Michaels Companies in Charlotte, NC is seeking a part-time Retail Sales Manager to lead a high-performing selling culture and optimize customer experiences at the University area store. You will oversee front-end and service operations, coach teams, and ensure SOPs and brand standards are consistently executed.

Responsibilities include MOD coverage, POS and Self-Checkout operation, managing events like in-store programs, promoting loyalty, and driving omni-channel fulfillment and in-store

Qualifications

• 3+ years retail leadership experience.
• Ability to coach and develop team members.
• Strong customer service focus and selling skills.

Responsibilities

• Assist Store Manager in SOPs and Company programs compliance.
• Model customer experience and selling behaviors to drive conversion.
• Provide MOD coverage and maintain floor leadership and service standards.
• Oversee POS and Self-Checkout operations for smooth transactions.
• Promote loyalty programs and drive in-store events and omni-channel fulfillment.

Skills

Retail Leadership

Customer Experience

Team Coaching

POS Operations

Tools

POS Software

Self-Checkout Systems

Job description

The Michaels Companies in Charlotte, NC is seeking a part-time Retail Sales Manager to lead a high-performing selling culture and optimize customer experiences at the University area store. You will oversee front-end and service operations, coach teams, and ensure SOPs and brand standards are consistently executed.

Responsibilities include MOD coverage, POS and Self-Checkout operation, managing events like in-store programs, promoting loyalty, and driving omni-channel fulfillment and in-store