Part-Time Retail Customer Experience Specialist

Goodwill-of-Silicon-Valley-; San Jose (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Goodwill of Silicon Valley is seeking a Customer Service Specialist I for the Willow Glen Store in San Jose, CA. This entry-level role focuses on friendly customer service and learning store operations, including merchandising, basic cash handling, and maintaining a clean, safe environment.

The position is part-time and located at the Willow Glen Store 124. Training will cover checkout procedures, customer engagement, and adherence to store policies while supporting team objectives.

Responsibilities

• Provide courteous and professional customer service, greeting customers and responding to inquiries promptly.
• Responsible for cash register operation, sales/monetary transactions, opening/closing procedures.
• To maintain positive customer and employee relations; reporting any problems/complaints immediately to the store manager or member of management.
• To assist with inventory, display, merchandising and placement of donated and new product on the sales floor, store color pulls and price adjustments.
• To assist with recovery, picking/straightening up or arranging merchandise and housekeeping tasks (including restrooms) to ensure a neat, clean and safe working environment, and maintaining merchandise in assigned areas of the store.
• To become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.
• To become familiar with and follow store policies and procedures as well as general company policies.
• To be aware of possible damage, theft, or potential safety hazards, report observations immediately to the store manager.
• Adheres to company procedures and reports any observed non-compliance to the appropriate supervisor.
• Educate and encourage customers to participate in the round-up program.
• Educate and encourage customers to participate in the Customer Ambassador Program.
• Retrieve priced products from the back room and ensure they are properly stocked, organized, and displayed on the sales floor

Job description

Goodwill of Silicon Valley is seeking a Customer Service Specialist I for the Willow Glen Store in San Jose, CA. This entry-level role focuses on friendly customer service and learning store operations, including merchandising, basic cash handling, and maintaining a clean, safe environment.

The position is part-time and located at the Willow Glen Store 124. Training will cover checkout procedures, customer engagement, and adherence to store policies while supporting team objectives.