Retail Customer Experience Specialist

Goodwill-of-Silicon-Valley-; Milpitas (CA); On-site; USD 36,000 - 42,000; Full time

Job summary

Goodwill of Silicon Valley is seeking a Customer Service Specialist I to join our Milpitas store. This entry-level role focuses on friendly customer interactions, basic cash handling, and learning store operations.

You will assist with merchandising, keep the sales floor clean, and follow cash handling procedures while delivering courteous service to shoppers. Great for someone starting a retail career in a supportive team environment.

Qualifications

• Ability to perform basic arithmetic and handle transactions accurately.
• Ability to follow store policies and work cooperatively with others.
• Strong verbal and written English for customer interactions.

Responsibilities

• Provide courteous and professional customer service, greeting customers and responding to inquiries promptly.
• Responsible for cash register operation, sales/monetary transactions, opening/closing procedures.
• Assist with inventory, display, merchandising and placement of donated and new product on the sales floor.

Skills

Cash handling

Customer service

Basic math

English proficiency

Teamwork

Tools

Cash register

Job description

Goodwill of Silicon Valley is seeking a Customer Service Specialist I to join our Milpitas store. This entry-level role focuses on friendly customer interactions, basic cash handling, and learning store operations.

You will assist with merchandising, keep the sales floor clean, and follow cash handling procedures while delivering courteous service to shoppers. Great for someone starting a retail career in a supportive team environment.