Part-Time Retail Customer Experience Lead

Burlington; Revere (MA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Job summary

Burlington is seeking a Part Time Customer Service Lead in Massachusetts to guide day-to-day customer service initiatives and inspire a team to deliver friendly, efficient service.

Under supervision, you will model Burlington's values, ensure a customer-first experience, manage front-end operations, and coordinate break schedules while keeping the store running smoothly. This role emphasizes leadership, teamwork, and a positive shopping experience for every guest.

Qualifications

• Experience leading customer-facing teams.
• Ability to motivate and coach staff to deliver friendly and efficient service.
• Strong communication and problem-solving skills.

Responsibilities

• Lead day-to-day customer service initiatives and coach associates to provide exceptional service.
• Ensure a customer-first focus with friendly, fast checkout and a positive shopping experience.
• Maintain a neat and orderly front-end area and troubleshoot register issues.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Leadership

Customer service

Team motivation

Problem solving

Job description

Burlington is seeking a Part Time Customer Service Lead in Massachusetts to guide day-to-day customer service initiatives and inspire a team to deliver friendly, efficient service.

Under supervision, you will model Burlington's values, ensure a customer-first experience, manage front-end operations, and coordinate break schedules while keeping the store running smoothly. This role emphasizes leadership, teamwork, and a positive shopping experience for every guest.