Customer Service Lead - Flexible Hours & Associate Discount

Burlington; Dedham (MA); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Medical coverage

401(k) plan

Paid time off

Employee discount

Job summary

Burlington is seeking a Part Time Customer Service Lead in Dedham, MA. You will guide day-to-day customer service, model company values, and motivate associates to deliver friendly, efficient service at the front line.

As a Customer Service Lead, you’ll coordinate scheduling, assist with registers, and uphold a clean front end while maintaining a strong customer-first focus. This role offers competitive pay, flexible hours, and Burlington benefits.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Strong communication and guest service skills.
• Ability to manage schedules and front-end operations.

Responsibilities

• Lead day-to-day customer service initiatives and motivate associates.
• Model Our Burlington values and ensure a friendly, efficient checkout.
• Coordinate meal/break periods and monitor schedule adherence.
• Maintain a neat front end and troubleshoot register issues.

Skills

Leadership

Customer Service

Team Motivation

Communication

POS System

Tools

POS System

Job description

Burlington is seeking a Part Time Customer Service Lead in Dedham, MA. You will guide day-to-day customer service, model company values, and motivate associates to deliver friendly, efficient service at the front line.

As a Customer Service Lead, you’ll coordinate scheduling, assist with registers, and uphold a clean front end while maintaining a strong customer-first focus. This role offers competitive pay, flexible hours, and Burlington benefits.