Part-Time Resort Front Desk Agent — Guest Experience

ADP, Inc.; Hamburg (NJ); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Minerals Sports Club Discount

30% Dining/Retail Discount

Discounted hotel stays

Events & Festivals discounts

Job summary

Crystal Springs Resort in Hamburg, NJ, is seeking a friendly Front Desk Agent for a part-time role. You will create a positive first impression for guests and assist with requests in a courteous, professional manner.

Responsibilities include checking guests in/out, handling billing inquiries, posting charges, managing reservations, and maintaining a cash bank. Overnight availability is a plus.

Qualifications

• Excellent in-person communication and interpersonal skills.
• Excellent telephone and communication skills.
• Outgoing, friendly and organized.
• Professional appearance and attitude.
• Able to handle multiple tasks quickly and efficiently.
• Overnight availability is a plus.
• Hotel front desk experience is preferred.

Responsibilities

• Checking guests into the hotel
• Handling check-out and any billing questions they may have
• Posting charges
• Troubleshooting any guest requests and concerns
• Reservations, including entering bookings into the computer, monitoring availability and taking reservation calls as needed
• Be responsible for all cash transactions and maintain a personal cash bank
• Keep abreast of all information regarding the resort and the surrounding area

Skills

In-person communication

Telephone communication

Customer service

Professional appearance

Multi-tasking

Overnight availability

Front desk experience

Job description

Crystal Springs Resort in Hamburg, NJ, is seeking a friendly Front Desk Agent for a part-time role. You will create a positive first impression for guests and assist with requests in a courteous, professional manner.

Responsibilities include checking guests in/out, handling billing inquiries, posting charges, managing reservations, and maintaining a cash bank. Overnight availability is a plus.