Guest Experience Specialist - Front Desk (Part-Time)

Camelback Resort; Pocono Township (PA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid Training

Next day pay

Tuition Reimbursement

Vacation and PTO

Referral Bonuses

Job summary

Camelback Resort in Pocono Township, PA is seeking a friendly Front Desk Agent for a part-time role in the Front Office. You will assist with check-ins, check-outs, reservations, and guest inquiries, delivering attentive service to ensure a memorable stay.

The position emphasizes accuracy in transactions and strong guest communication. Previous front desk experience is a plus, with paid training and opportunities for growth during the season.

Qualifications

• High school diploma or equivalent is required.
• Must be 18 years of age or older to apply.
• Previous Front Desk or customer service experience preferred but not required.
• Basic computer proficiency and the ability to learn property management systems.

Responsibilities

• Welcome guests with a friendly and professional attitude, creating a positive first impression upon arrival.
• Process guest check-ins and check-outs accurately and efficiently.
• Assist guests with reservations, room assignments, inquiries, and special requests.
• Answer and direct incoming phone calls promptly and professionally.
• Process payments, including cash, credit cards, and room charges, ensuring accuracy in all transactions.
• Maintain knowledge of resort services, amenities, operating hours, local attractions, and upcoming events to provide accurate information to guests.

Skills

Customer service

Multitasking

Communication skills

English language

Education

High school diploma or equivalent

Job description

Camelback Resort in Pocono Township, PA is seeking a friendly Front Desk Agent for a part-time role in the Front Office. You will assist with check-ins, check-outs, reservations, and guest inquiries, delivering attentive service to ensure a memorable stay.

The position emphasizes accuracy in transactions and strong guest communication. Previous front desk experience is a plus, with paid training and opportunities for growth during the season.