Guest Experience Agent | Front Desk (Flexible Schedule)

RENAULT WINERY & RESORT; Egg Harbor City (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary based on experience

Growth opportunities within VIVÂMEE Hospitality

Collaborative culture

Unique event environment

Job summary

RENAULT WINERY & RESORT in Egg Harbor City, New Jersey, is looking for a Front Desk Agent to deliver exceptional customer service. This role involves managing guest check-ins and check-outs, handling reservations, and providing information on hotel amenities.

Ideal candidates will possess strong customer service skills, proficiency with reservation systems, and be flexible with their schedules. Join our team and help create memorable experiences for our guests in a collaborative, values-driven environment.

Qualifications

• Strong customer service orientation and interpersonal skills.
• Capable of efficient communication and problem resolution.
• Ability to manage multiple tasks in a dynamic setting.

Responsibilities

• Greet and check in/out guests in an efficient manner.
• Manage reservations, room assignments, and billing accurately.
• Answer inquiries promptly and provide information on amenities.

Skills

Strong customer service and interpersonal skills

Excellent communication and problem-solving abilities

Ability to multitask in a fast-paced environment

Basic math and cash-handling skills

Proficiency with computers and reservation systems

Professional appearance and positive attitude

Flexible schedule

Education

High School Diploma or equivalent

Tools

MEWS property management systems (PMS)

Job description

RENAULT WINERY & RESORT in Egg Harbor City, New Jersey, is looking for a Front Desk Agent to deliver exceptional customer service. This role involves managing guest check-ins and check-outs, handling reservations, and providing information on hotel amenities.

Ideal candidates will possess strong customer service skills, proficiency with reservation systems, and be flexible with their schedules. Join our team and help create memorable experiences for our guests in a collaborative, values-driven environment.