Resident Services Concierge (Afternoon Shift)

FirstService Residential; Saint Petersburg (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Benefits

Job summary

FirstService Residential is seeking a Front Desk Associate in Florida to greet residents and guests, monitor building access, handle deliveries, and support daily operations with a strong emphasis on safety and service. The role is an afternoon shift, with days TBD and weekend work possible.

Candidates should display professionalism, excellent customer service, and the ability to work independently in a fast-paced environment while maintaining accurate records and providing guidance as needed.

Qualifications

• Critical thinking, problem solving, judgement and decision‑making abilities are necessary.
• Ability to maintain positivity and diplomacy in a fast‑paced environment.
• Excellent organization, motivation and interpersonal skills.
• Critical thinking, complex problem solving, judgment and decision‑making ability.
• Excellent customer service skills
• Ability to communicate and provide guidance.
• Ability to read, analyze and interpret technical procedures, leases and/or regulations

Responsibilities

• Greeting and directing residents, guests, and invitees
• Monitoring and controlling access to the building
• Handling deliveries and packages
• Stands, greets, and engages residents; checks guests and service providers in/out
• Monitoring the fire alarm emergency response system
• Resolving and following up on all complaints/issues
• Maintaining daily records and forms
• Follows safety procedures and strives to maintain a safe work environment
• Other duties as needed

Skills

Customer service

Communication

Problem solving

Multitasking

Safety awareness

Interpersonal skills

Job description

FirstService Residential is seeking a Front Desk Associate in Florida to greet residents and guests, monitor building access, handle deliveries, and support daily operations with a strong emphasis on safety and service. The role is an afternoon shift, with days TBD and weekend work possible.

Candidates should display professionalism, excellent customer service, and the ability to work independently in a fast-paced environment while maintaining accurate records and providing guidance as needed.