Dispatcher

MTM, Inc

Michigan

On-site

USD 25,000 - 30,000

Full time

3 days ago

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Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit is seeking a full-time Dispatcher for our Allegan, MI office. You will direct day-to-day route and trip operations, dispatch rides, optimize schedules, and support drivers with directions and issue resolution.

Role requires a high school diploma, 2+ years in transportation routing and scheduling, and familiarity with transit scheduling systems. We offer competitive pay of $20/hour plus comprehensive benefits.

Qualifications

High school diploma or GED required.
2+ years in transportation routing, dispatching, and scheduling preferred.
1 year experience with transit scheduling system preferred.
Authorized to work in the United States.
Regular attendance required.
Excellent communication and interpersonal skills.
Good organizational skills with attention to timeliness and details.
Proficient with scheduling software, two-way radio, and data analysis.
Proficient with Word and Excel.
GPS and GIS knowledge preferred.

Responsibilities

Direct day-to-day route and trip operations.
Assist with organizing activities to ensure safe, on-time performance.
Track sign-in/out times and ensure timely routes.
Communicate service issues to drivers and managers.
Support drivers with directions and problem resolution.
Maintain effective communication with transportation providers.
Record incidents and report performance issues.

Skills

Dispatching

Communication

Scheduling

Data analysis

Microsoft Word

Microsoft Excel

GPS knowledge

GIS knowledge

Education

High school diploma or GED

Tools

Transit scheduling system

Job description

Make a Difference At MTM Transit, you're not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable).

Location: 750 Airway Drive Allegan, MI

This is a full-time, on site position at our office in Allegan.

Hours of Operation: Monday through Friday 4:00am - 9:00pm CST / Saturdays 4:00am - 3:00pm CST

Schedule: 11:30am - 8pm, Monday - Friday

Pay: $20.00/hr

What you’ll do:

Assist with all phone call information and dispatching of rides
Organize and route trips based on schedule and location to ensure optimal performance
Provide assistance to drivers for directions to destinations
Assist drivers and transportation providers with problems or issues relating to scheduling
Establish and maintain effective communication with transportation providers
Report and record all incidents to the applicable manager
Document and report provider no shows or on-time-performance issues
Inform transportation providers of their next-days trips and any new trips that occur
Monitor radio, telephones and on-road provision of service for quality
Record time of departure, destination, and expected time of return
Provide feedback on drivers’ performance

What you’ll need:

Experience, Education & Certifications: High school diploma or G.E.D. equivalent
2+ years in transportation routing, dispatching, and scheduling expertise preferred
1 year experience working with the applicable transit scheduling system preferred
Possess valid authorization to work in the United States
Regular attendance is required
Skills: Excellent communication and interpersonal skills
Good organizational skills with attention to timeliness and details
Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
Ability to maintain high level of confidentiality
Regular attendance is required
Even better if you have... Knowledge of GPS and GIS systems preferred

What’s in it for you:

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

Pay Rate: $20.00/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

About Us

As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health's leadership team created MTM Transit to offer an unparalleled hands‑on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community's transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands‑on management.

Limitless Growth Opportunities

At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don't just succeed—you redefine what's possible.

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