Dispatcher

MTM, Inc; Bakersfield (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit in Bakersfield, CA is seeking a dispatcher/coordinator to support ride dispatch, organize trips, and assist drivers with routes and communication.

You will monitor service quality, report incidents, and ensure timely, accurate scheduling while delivering excellent customer service. This role offers growth and meaningful impact in community mobility.

Qualifications

• High school diploma or GED required.
• 2 years’ experience in providing customer service required.
• Must pass criminal background check and MVR.
• Experience with scheduling software, two-way radio, and data analysis helpful.
• Proficiency in Microsoft Word and Excel required.
• Ability to maintain confidentiality and attend regularly.

Responsibilities

• Assist with phone calls and dispatching of rides.
• Organize and route trips based on schedule and location.
• Provide directions and support to drivers.
• Help resolve scheduling issues with transportation providers.
• Maintain clear communication with providers and managers.
• Document incidents, no-shows, and performance feedback.
• Monitor radio, phones, and on-road service quality.
• Record departure/destination/time and manage trip data.

Skills

Customer service

Communication skills

Organizational skills

Data analysis

Scheduling software

Two-way radio communication

Microsoft Word

Microsoft Excel

Confidentiality

Attendance

Education

High school diploma or GED

California CDL Class A or B with Passenger Endorsements

Job description

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

Your Potential. Our Mission. At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

Location: Bakersfield, CA

Service: Kern Transit

Starting Pay Rate: $19.89/hour

Schedule: Shifts will be between the hours of 2:30am-12:00am (open availability required, as we cannot guarantee what shift you’ll be selected for)

What you’ll do:

• Assist with all phone call information and dispatching of rides
• Organize and route trips based on schedule and location to ensure optimal performance
• Provide assistance to drivers for directions to destinations
• Assist drivers and transportation providers with problems or issues relating to scheduling
• Establish and maintain effective communication with transportation providers
• Report and record all incidents to the applicable manager
• Document and report provider no shows or on-time-performance issues
• Inform transportation providers of their next-days trips and any new trips that occur
• Monitor radio, telephones and on-road provision of service for quality
• Record time of departure, destination, and expected time of return
• Provide feedback on drivers’ performance

What you’ll need:

• Experience, Education & Certifications: High school diploma or G.E.D. equivalent
• Must have 2 years’ experience in providing customer service
• Possess valid authorization to work in the United States
• Must pass criminal background check and investigation & Motor Vehicle Record check
• Excellent communication and interpersonal skills
• Good organizational skills with attention to timeliness and details
• Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
• Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
• Ability to maintain high level of confidentiality
• Regular attendance is required

Even better if you have:

• 1 year experience in providing one‑on‑one, daily, passenger service over the phone, handling a high volume of calls per day preferred
• 2+ years in transportation routing, dispatching, and scheduling expertise preferred
• 1 year experience working with the applicable transit scheduling system preferred
• Knowledge of GPS and GIS systems preferred
• California CDL Class A or B with Passenger Endorsements

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary:

Salary: $19.89/hr This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

Equal Opportunity Employer:

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.

If you are in need of accommodations, please contact MTM’s People & Culture.

Benefits without Barriers To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.

Transit Trailblazer Maintenance Tech. Apprenticeships Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Ed Reimbursement Safely Connecting Communities At MTM Transit, every trip reflects our promise: safe, reliable, and exceptional service that drives independence and access.