Remote Client Intake Specialist | Empathetic Caller

Resolv Global; Orlando (FL); Remote; USD 18.000 - 21.000; Vollzeit

Zusammenfassung

Resolv Global is seeking Client Intake Specialists to join a growing remote team supporting individuals seeking professional assistance during serious situations. This high-touch, phone-based role requires you to listen, show empathy, and guide clients through the next steps, making a real difference from the first contact.

This fully remote US position provides company equipment and 40 hours per week. You will verify information, explain the intake process, schedule consultations, document

Qualifikationen

• At least 1 year of customer service in a phone-based or client-facing role.
• Experience handling inbound and outbound calls.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Demonstrated empathy and emotional intelligence.
• Ability to handle emotionally charged conversations professionally.
• Strong attention to detail.
• Ability to follow strict compliance guidelines.
• Typing at least 35 words per minute.
• Comfortable working across multiple applications and windows while documenting information.

Aufgaben

• Handle inbound and outbound calls with new and existing clients
• Verify client information accurately
• Explain the intake process, client journey, and next steps
• Schedule consultations and appointments
• Follow up with clients who have completed enrollment but have not yet connected with the appropriate team
• Assist clients who have not completed the enrollment process
• Listen to client concerns and objections and respond with empathy
• De-escalate challenging conversations while maintaining professionalism
• Educate clients on the process and next steps without providing professional or legal advice
• Accurately document every interaction in the CRM
• Help clients obtain required documents and records when needed
• Escalate complaints and sensitive situations according to established procedures
• Follow established processes, procedures, and compliance requirements

Kenntnisse

Customer service

Active listening

Empathy

Clear communication

Problem solving

Attention to detail

Compliance

Typing 35 wpm

Jobbeschreibung

Resolv Global is seeking Client Intake Specialists to join a growing remote team supporting individuals seeking professional assistance during serious situations. This high-touch, phone-based role requires you to listen, show empathy, and guide clients through the next steps, making a real difference from the first contact.

This fully remote US position provides company equipment and 40 hours per week. You will verify information, explain the intake process, schedule consultations, document