Part-Time Remote Tech Support Specialist

Paycom; Arizona; On-site; USD 21,000 - 34,000; Part time

Job summary

Vehlo is seeking a Part-Time Technical Customer Support Specialist based in Arizona to assist customers through chat, phone, and email, while accurately documenting issues in Zoho Desk and ensuring timely resolutions.

The role emphasizes contributing to knowledge base content and ongoing ticket follow-ups to improve customer experience and software utilization within our automotive repair ecosystem.

Qualifications

• 1–3 years in a customer-facing support role in a SaaS/software/tech-enabled service environment.
• Self-motivated with the ability to prioritize and manage time effectively.
• Ability to develop positive relationships with team members and customers.

Responsibilities

• Handle incoming support inquiries via live chat, phones, and emails in a timely and courteous manner.
• Write up support tickets through Zoho Desk and follow up on unresolved tickets.
• Create Knowledge Base Articles to expand the Knowledge Base library.

Skills

Customer-facing support

Strong communication

Problem solving

Tools

Zoho Desk

Job description

Vehlo is seeking a Part-Time Technical Customer Support Specialist based in Arizona to assist customers through chat, phone, and email, while accurately documenting issues in Zoho Desk and ensuring timely resolutions.

The role emphasizes contributing to knowledge base content and ongoing ticket follow-ups to improve customer experience and software utilization within our automotive repair ecosystem.