Remote Part-Time Technical Support & QA Specialist

Vehlo; United States; A distancia; USD 17.047 - 24.280; A tiempo parcial

Descripción de la vacante

Vehlo is seeking a Part-Time Technical Support Representative to provide technical support and validate software releases. This remote position is ideal for individuals pursuing a diploma in Information Technology, offering hands-on experience within the software development lifecycle.

The role involves executing test plans, providing customer service, and troubleshooting issues for dealership clients. A customer-focused mindset and proficiency in Windows environments are essential.

Join us to make an impact in a cooperative team, helping drive the success of our clients!

Formación

• Hands-on experience with software quality assurance and technical support.
• Perform testing and validation of beta-level software releases.
• Provide technical support and troubleshooting for clients.

Responsabilidades

• Execute test plans and document findings, including bugs and defects.
• Conduct exploratory testing to identify issues and break new software releases.
• Respond to client requests for assistance via phone.

Conocimientos

Experience using and configuring Windows 7, 8, and 10

Experience installing applications and drivers on Windows systems

Basic knowledge of wireless networking

Proficiency with Microsoft Excel and Word

Strong oral and written communication skills

Customer service–oriented mindset

Ability to work 8am to 3pm, or 8am to 4pm, schedule 3 days a week

Educación

Diploma in Information Technology or related field

Descripción del empleo

Vehlo is seeking a Part-Time Technical Support Representative to provide technical support and validate software releases. This remote position is ideal for individuals pursuing a diploma in Information Technology, offering hands-on experience within the software development lifecycle.

The role involves executing test plans, providing customer service, and troubleshooting issues for dealership clients. A customer-focused mindset and proficiency in Windows environments are essential.

Join us to make an impact in a cooperative team, helping drive the success of our clients!