Customer Service & Support Specialist

Venteck; Boca Raton (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible hours

Training and mentorship

Job summary

A business services provider is seeking a Customer Service & Support Specialist in Boca Raton to manage client inquiries and provide support via Zoho Desk. The ideal candidate will exhibit exceptional customer service skills, logical thinking, and the ability to work independently in a fast-paced environment. Responsibilities include monitoring support tickets, troubleshooting issues, and ensuring customer satisfaction. This full-time or part-time position emphasizes clear communication and attention to detail while offering a positive work culture.

Qualifications

• Patient, friendly, and clear communication is essential.
• Ability to troubleshoot issues effectively.
• Reliable remote work setup is required.

Responsibilities

• Monitor the Zoho Desk support queue and respond to inquiries.
• Create, categorize, assign, and update tickets.
• Coordinate with technical teams to resolve tickets.

Skills

Exceptional customer service and interpersonal skills

Strong troubleshooting and logical reasoning abilities

Fast learner with ability to understand software products

Excellent written and verbal English communication skills

Ability to work independently and manage multiple priorities

Highly organized with strong attention to detail

Tools

Zoho Desk

Job description

Boca Raton, United States | Posted on 12/10/2025

Venteck Limited, Inc. is a business services provider and systems integrator supporting the government and private sectors. Our services strive to seamlessly adapt business systems with technology, producing one integrated solution. We help organizations meet their critical needs by providing cost‑effective, efficient technical, business, support, and assistance on a project‑by‑project basis.

Our company began operations in the mid‑1980s to create a company capable of assisting businesses and government entities with their information management needs. Although our company name has changed more than once since then, we have always retained our founder’s initial spirit, grit, can‑do attitude, innovation, and perseverance.

Company Overview

Venteck Limited, Inc. is a business software development company serving medium‑sized businesses and government entities. We design and support enterprise‑level solutions for document management, digital workflow automation, and secure business operations.

As a small, fast‑paced organization, we value team members who are logical thinkers, quick learners, excellent troubleshooters, and highly self‑sufficient. We also place strong emphasis on warm, people‑friendly customer service and clear communication.

Position Title

Customer Service & Support Specialist

Location

Onsite (USA‑based preferred)

Employment Type

Full‑Time or Part‑Time

Position Purpose

The Customer Service & Support Specialist serves as the primary point of contact for Venteck customers, ensuring they receive prompt, friendly, and practical support. This role manages all incoming inquiries through Zoho Desk, creates and assigns tickets, troubleshoots issues, and coordinates with the technical team to ensure timely resolution.

This position requires someone who is people‑oriented, detail‑focused, and comfortable working independently in a rapidly evolving environment.

Core Duties & Responsibilities

• Monitor the Zoho Desk support queue and respond to customer inquiries.
• Provide friendly, professional, and customer‑focused communication at all times.
• Create, categorize, assign, and update tickets based on issue type and priority.
• Troubleshoot incoming issues to gather meaningful information before escalation.
• Coordinate with development and technical support teams to resolve tickets.
• Follow up with customers to ensure satisfaction and closure.
• Maintain detailed internal notes and accurate ticket histories.
• Track recurring issues and recommend improvements to processes or documentation.
• Assist with creating and updating knowledge base articles.
• Support occasional administrative tasks related to customer care.

Requirements

Required Skills & Qualifications

• Exceptional customer service and interpersonal skills: patient, friendly, and clear.
• Strong troubleshooting and logical reasoning abilities.
• Fast learner with ability to understand software products and workflows.
• Excellent written and verbal English communication skills.
• Prior experience with Zoho Desk or similar ticketing platforms.
• Ability to work independently and manage multiple priorities.
• Highly organized with strong attention to detail.
• Reliable remote work setup (internet, computer, quiet workspace).

Preferred Qualifications

• Experience in IT support, SaaS environments, or software service companies.
• Familiarity with the Zoho One ecosystem (Desk, Projects, CRM, WorkDrive).
• Experience supporting medium‑sized businesses or government clients.
• Bilingual (English/Spanish) a plus.

Working Conditions

• High‑velocity, fast‑paced workflow with direct interaction with leadership.
• Occasional video meetings with internal teams and customers.
• Flexible hours.
• Positive, people‑focused company culture.
• Training and mentorship available.
• Ability to contribute directly to company growth.

Venteck Limited, Inc is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.