Part-Time Product Guide III — Brand Concierge & Demos

Rivian; Boston (MA); On-site; USD 33,000 - 36,000; Part time

Benefits offered by this job

Benefits package

Job summary

Rivian, located in Boston, MA, is seeking a Part-time Product Guide III to welcome customers and deliver memorable brand experiences. You will lead engaging interactions, educate visitors, and support community events while showcasing our premium retail standards.

The role emphasizes high energy, product knowledge, and a customer-first approach, with opportunities to drive leads, sales, and overall satisfaction in a fast-paced environment.

Qualifications

• 2+ years in customer service or related fields.
• Able to work nights, weekends, and holidays; travel as needed.
• Must be 18+; 21+ to operate Rivian vehicles.

Responsibilities

• Welcome and educate customers to create a positive experience.
• Achieve KPIs: leads captured, drive rate, and customer satisfaction.
• Engage with customers for demos and vehicle deliveries.
• Support events and maintain premium space and displays.
• Maintain brand/product knowledge and use POS/CRM tools.

Skills

Customer service

POS/CRM experience

English proficiency

Flexible schedule

Education

High school diploma or equivalent

Tools

Google Workspace

Job description

Rivian, located in Boston, MA, is seeking a Part-time Product Guide III to welcome customers and deliver memorable brand experiences. You will lead engaging interactions, educate visitors, and support community events while showcasing our premium retail standards.

The role emphasizes high energy, product knowledge, and a customer-first approach, with opportunities to drive leads, sales, and overall satisfaction in a fast-paced environment.