Brand Experience Guide — Live Demos

Rivian; Calabasas (CA); On-site; USD 32,249 - 35,831; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) Plan

Employee Stock Purchase Program

Paid vacation and sick leave

Job summary

Rivian is seeking a Product Guide III in Calabasas, CA, to enhance customer experiences by delivering intuitive interactions and engaging community relationships. Responsibilities include welcoming customers, achieving sales objectives, and maintaining experience standards.

This role requires customer service and sales expertise, flexibility in scheduling, and a passion for elevating client interactions. A high school diploma is required, along with customer service experience.

Qualifications

• 2+ years of experience in customer service preferred.
• Must be 21+ years old to operate any Rivian vehicle.
• Experience using POS and CRM software preferred.

Responsibilities

• Engage and educate customers for a positive experience.
• Achieve key performance indicators like leads captured.
• Demonstrate a commitment to achieving commercial objectives.

Skills

Customer service

Sales

Communication

Education

High School Diploma or equivalent

Tools

POS software

CRM software

Job description

Rivian is seeking a Product Guide III in Calabasas, CA, to enhance customer experiences by delivering intuitive interactions and engaging community relationships. Responsibilities include welcoming customers, achieving sales objectives, and maintaining experience standards.

This role requires customer service and sales expertise, flexibility in scheduling, and a passion for elevating client interactions. A high school diploma is required, along with customer service experience.