Patient Services & Scheduling Coordinator I

UnitedHealth Group; Wellesley (MA); Sur place; USD 25 000 - 44 000; Plein temps

Avantages offerts par ce poste

Paid time off

Medical plan options

Education reimbursement

401(k) plan

Employee discounts

Résumé du poste

Atrius Health, part of the UnitedHealth Group family, is seeking a Practice Support Assistant I for our Wellesley, MA location. You will support the medical team with onboarding, scheduling, data collection and patient relations in a fast-paced care environment.

The role requires a high school diploma or GED, 6+ months of healthcare or customer service experience, and reliable transportation. A strong foundation in MS Office, scheduling software, and Epic EMR is preferred, with opportunities for

Qualifications

• High School Diploma/GED.
• 6+ months of customer service or healthcare experience.
• Access to reliable transportation.
• Proficiency in Microsoft Office and scheduling software is preferred.
• Experience with electronic medical records systems (Epic or equivalent) is a plus.

Responsabilités

• Serve as a role model and mentor for support staff; assist with onboarding and training.
• Manage complex scheduling tasks, including appointment booking and patient outreach.
• Ensure accurate data collection and reporting, handle follow‑up activities and referral tracking.
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction.
• Oversee waiting room operations, verify patient information, and assist with check‑in/check‑out processes.
• Complete and process forms, prior authorizations, prescription renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow; lead huddles as needed.
• Participate in quality improvement initiatives and special projects.

Connaissances

Customer service

Healthcare experience

Microsoft Office

Scheduling software

Epic EMR

Formation

High school diploma or GED

Outils

Epic EMR

Description du poste

Atrius Health, part of the UnitedHealth Group family, is seeking a Practice Support Assistant I for our Wellesley, MA location. You will support the medical team with onboarding, scheduling, data collection and patient relations in a fast-paced care environment.

The role requires a high school diploma or GED, 6+ months of healthcare or customer service experience, and reliable transportation. A strong foundation in MS Office, scheduling software, and Epic EMR is preferred, with opportunities for