Behavioral Health Practice Support Specialist

Optum; Quincy (MA); On-site; USD 51,577,000 - 91,693,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental Insurance

401(k)

Education Reimbursement

Job summary

UnitedHealth Group is seeking a Practice Support Assistant II in Quincy, MA. This full-time, on-site role supports the Behavioral Health department with scheduling, patient data, and coordination between patients and clinicians.

The position requires a High School Diploma or GED and at least 1 year of healthcare customer service experience. Proficiency in Microsoft Office is expected, with EPIC knowledge a plus.

Qualifications

• High School Diploma or GED.
• 1+ years of customer service experience in a healthcare setting.
• Proficiency in Microsoft Office.

Responsibilities

• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach.
• Ensure accurate data collection and reporting; handle follow-up activities and referral tracking.
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction.
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes.
• Complete and process forms, prior authorizations, prescription renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow; lead huddles as needed.
• Participate in quality improvement initiatives and special projects.

Skills

Customer service

Microsoft Office

Education

High School Diploma/GED

Tools

EPIC

Job description

UnitedHealth Group is seeking a Practice Support Assistant II in Quincy, MA. This full-time, on-site role supports the Behavioral Health department with scheduling, patient data, and coordination between patients and clinicians.

The position requires a High School Diploma or GED and at least 1 year of healthcare customer service experience. Proficiency in Microsoft Office is expected, with EPIC knowledge a plus.