Part-Time Plumbing CSR & Dispatch Specialist

EmergencyMD; Ann Arbor (MI); On-site; USD 24,796 - 38,572; Part time

Benefits offered by this job

Education assistance

Employee assistance program

Flexible schedule

Growth opportunities

Uniforms

Job summary

EmergencyMD is seeking a reliable part-time Plumbing Customer Service Rep to join our team in Ann Arbor, MI. This position offers an hourly wage ranging from $18 to $28, depending on experience. Responsibilities include answering customer inquiries, scheduling job dispatches, and maintaining accurate service records.

Ideal candidates should have prior customer service experience, a friendly demeanor, and the ability to handle high call volumes efficiently. We offer a supportive work environment with competitive benefits aimed at fostering professional growth.

Qualifications

• Prior experience in customer service or dispatching within home services is preferred.
• Ability to follow call scripts and capture customer information accurately.
• Familiarity with sales of membership/maintenance agreements is a plus.

Responsibilities

• Answer inbound calls and web inquiries to provide customer information.
• Coordinate technician schedules based on job priority and location.
• Maintain detailed notes in ServiceTitan and assist with invoicing.

Skills

CSR, dispatch, or administrative experience

Friendly, outgoing, and positive attitude

Detail-oriented and an active listener

Strong, calm, and confident phone presence

High accountability, strong organization, and multitasking skills

Tools

ServiceTitan

Google Suite

Job description

EmergencyMD is seeking a reliable part-time Plumbing Customer Service Rep to join our team in Ann Arbor, MI. This position offers an hourly wage ranging from $18 to $28, depending on experience. Responsibilities include answering customer inquiries, scheduling job dispatches, and maintaining accurate service records.

Ideal candidates should have prior customer service experience, a friendly demeanor, and the ability to handle high call volumes efficiently. We offer a supportive work environment with competitive benefits aimed at fostering professional growth.