Customer Service & Dispatcher Specialist

Mr. Rooter Plumbing of Mid-Mi; Mount Pleasant (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive pay based on experience

Paid training

SIMPLE IRA retirement plan

Health insurance

Paid time off

Job summary

Mr. Rooter Plumbing of Mid-Mi in Mount Pleasant, Michigan is seeking a dedicated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring exceptional service and timely solutions. The ideal candidate should have strong communication skills and a positive attitude.

We offer a competitive pay rate, supportive team environment, and the opportunity to grow within the company.

Qualifications

• Prior experience in customer service, call handling, scheduling, or sales is preferred.
• Strong verbal and written communication skills.
• Basic computer and office software skills.

Responsibilities

• Answer inbound customer calls professionally and courteously.
• Schedule and coordinate appointments while ensuring accurate customer information.
• Dispatch technicians and adjust schedules to maximize efficiency.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Problem-solving

Job description

Mr. Rooter Plumbing of Mid-Mi in Mount Pleasant, Michigan is seeking a dedicated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring exceptional service and timely solutions. The ideal candidate should have strong communication skills and a positive attitude.

We offer a competitive pay rate, supportive team environment, and the opportunity to grow within the company.