Part-Time Plumbing CSR & Dispatch Coordinator

Fathom Plumbing Solutions, LLC; Ann Arbor (MI); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Education assistance

Employee assistance program

Flexible schedule

Growth opportunities

Uniforms

Job summary

Fathom Plumbing Solutions is seeking a part-time Plumbing Customer Service Rep to join our Ann Arbor office. You will handle inbound calls, schedule two-week look-ahead plans, dispatch technicians, and enter job details in ServiceTitan while keeping notes up to date.

You'll support customers and our field team, coordinate estimates and invoices in QuickBooks, and track key metrics. A friendly, organized team player with strong communication will fit well here.

Qualifications

• CSR, dispatch, or administrative experience (home services a plus)
• Friendly, outgoing, and positive attitude
• Detail-oriented and an active listener
• Ability to follow a call script and capture key customer/job information
• Strong, calm, and confident phone presence
• High accountability, strong organization, and multitasking skills under pressure

Responsibilities

• Answer inbound calls and web inquiries, capture job details, and provide information about services to customers
• Coordinate a two-week forward-looking schedule and dispatch technicians based on priority, location, and expertise
• Enter jobs and maintain detailed notes within ServiceTitan
• Follow up on estimates, assist with invoices and QuickBooks coordination
• Track key operational metrics and support both customers and the field team

Job description

Fathom Plumbing Solutions is seeking a part-time Plumbing Customer Service Rep to join our Ann Arbor office. You will handle inbound calls, schedule two-week look-ahead plans, dispatch technicians, and enter job details in ServiceTitan while keeping notes up to date.

You'll support customers and our field team, coordinate estimates and invoices in QuickBooks, and track key metrics. A friendly, organized team player with strong communication will fit well here.