Plumbing Dispatch & Customer Service Specialist

Andgar-Mechanical,-LLC; Ferndale (WA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental & Life Insurance

Health Savings Account (HSA)

Vision Insurance

Disability Insurance

Critical Illness & Accident Benefits

Employee Assistance Program

401K with Company Match

6 Paid Holidays

Education Reimbursement

Employee Discount Program

Referral Bonus Program

Safety Recognition Program

Job summary

Andgar Mechanical, LLC is seeking a Customer Service Representative/Plumbing Dispatcher in Ferndale, WA. You will provide administrative support to the Service Plumbing Department, schedule calls, dispatch technicians, and handle billing while upholding company policies.

Compensation includes benefits and paid leave; this non-remote role emphasizes accuracy, multitasking, and strong communication with internal staff and customers.

Qualifications

• High School Diploma or GED required or equivalent.
• 2+ years of office experience preferred.
• Must possess a valid Driver's License and acceptable driving record.
• Strong customer service, communication, and multitasking abilities.

Responsibilities

• Set up new customers in computer system and maintain service plumbing files.
• Receive and schedule the majority of incoming service plumbing calls.
• Submit invoices to customers and track open/unbilled jobs.
• Assist with scheduling plumbing department vehicle maintenance and parts orders.
• Provide administrative support to the Service Plumbing Department leaders and managers.

Skills

Customer service

Communication

Time management

MS Office

Phone etiquette

Teams & Outlook

Education

High School Diploma or GED

Tools

MS Office

Microsoft Teams

Outlook

Job description

Andgar Mechanical, LLC is seeking a Customer Service Representative/Plumbing Dispatcher in Ferndale, WA. You will provide administrative support to the Service Plumbing Department, schedule calls, dispatch technicians, and handle billing while upholding company policies.

Compensation includes benefits and paid leave; this non-remote role emphasizes accuracy, multitasking, and strong communication with internal staff and customers.