Patient-Client Specialist - Cox North

L.E. Cox Medical Centers; United States; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Retirement with employer match

Job summary

CoxHealth is seeking a Patient-Client Specialist for the Occupational Medicine department at Cox North in Springfield, MO. The role focuses on delivering excellent customer service, handling front office tasks, and ensuring smooth patient flow from scheduling to discharge.

The position requires a High School diploma or equivalent, with preferred experience in clinical settings and workers’ compensation management.

Qualifications

• High School Diploma or equivalent is required.
• Preferred: experience in patient care or physician office work.
• Experience with worker’s compensation management is a plus.

Responsibilities

• Oversee daily patient check-in and check-out procedures and billing practices.
• Provide strong customer service and handle multiple tasks in a busy front office environment.

Skills

Multi-tasking

Phone line management

Large patient volumes experience

Effective communication

Education

High School diploma or equivalent

Job description

Facility: Cox North: 1423 N Jefferson Ave, Springfield, Missouri, United States of America, 65802

Department: 1017 Occupational Medicine SGF

Scheduled Weekly Hours: 40 Hours: 8a-5p Work Shift: Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), Greatest Workplaces for Diversity (2024) by Newsweek and Plant‑A Insights Group. Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

Job Description

Occupational Medicine provides employer services as well as work injury care to a large number of employers groups across the region. The Patient-Client Specialist is typically the first contact our customers have over the phone or in person. The individual in this position plays a pivotal role in ensuring patients have a great experience from the moment they schedule an appointment to when they leave the office. This position requires individuals to have excellent customer skills and a basic working knowledge of front office clinical procedures. This position is responsible for the daily preparation and submission and oversight of clinical patient check-in and check-out procedures as well as billing practices. The Patient-Client Specialist must be capable of managing heavy workload and managing of several tasks at one time. Other duties may be assigned.

Education

• Required: High School Diploma or equivalent

Experience

• Preferred: Previous experience in patient care and physician office work or worker’s compensation management and care

Skills

• Capable of multi-tasking and answering multiple phone lines
• experience working with large patient volumes on a daily basis.
• ability to communicate effectively with a variety of people
• ability to work independently or as part of a team

Licensure/Certification/Registration

• N/A

At CoxHealth, we don’t just provide medical services; we've created an atmosphere where innovation, collaboration, values, and excellence come together to transform lives. Whether you desire to work in a clinical or non-clinical capacity, CoxHealth has the perfect position for you! CoxHealth is the region’s employer of choice because we keep our mission, vision, and values in mind with every decision for our employees and our patients.

Our Mission

To improve the health of the communities we serve.

Our Vision

To be the best for those who need us.

Our Values

Safety, compassion, respect, and integrity.

Join our Talent Network and our recruitment team will get in touch if there's a role that seems like a good match. CoxHealth is the area leader in health care and community involvement, with six hospitals, more than 80 clinics, five ERs and more than 14,000 employees throughout southwest Missouri. We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we’re here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too. We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day. Thank you for choosing CoxHealth.