Part-Time Patient Access Specialist: Caring Front Desk

Taleo; Faribault (MN); On-site; USD 22,000 - 40,000; Part time

Benefits offered by this job

Sign-on bonus

Job summary

UnitedHealth Group is seeking a Part Time Patient Access Representative Associate to be the first point of contact for patients, handling intake, eligibility, and scheduling with compassion. You will collect demographics, verify insurance, explain costs, and guide patients through financial assistance options in a supportive environment.

The role emphasizes accurate documentation, teamwork, and a patient-centered approach, with training during the initial weeks and evenings/holidays as required.

Qualifications

• 6+ months of customer service experience.
• Intermediate level of proficiency with Microsoft Office products.
• Ability to work standard daytime hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule
• Ability to work 2-3 evening shifts weekly (start times vary between 2:30-3:00pm) per business need
• Ability to work every 3 rd holiday
• Must be 18 years of age OR older

Responsibilities

• Greets and welcomes patients in person, providing a friendly and supportive first impression while directing them to their appointments and procedures
• Collects and verifies demographic, insurance, and benefits information, interpreting results and obtaining necessary signatures
• Checks in and interviews patients to complete required paperwork, including financial assistance applications and requests for information forms
• Obtains and explains cost information to patients, collects co-pays and deductibles, and counsel patients on available financial assistance programs
• Addresses and resolves claim issues or registration errors while documenting any issues and resolutions in the electronic medical record
• Uses resources, tools, and procedures to complete registration for accounts and assigned work queues
• Provides customer service for inbound and outbound telephone calls, ensuring clear communication and prompt resolution of patient inquiries
• Assists in scheduling add-on appointments as needed
• May mentor other staff, provide technical or functional direction, and gather medical record information as needed
• Other duties as assigned, supporting the dynamic needs of the healthcare environment with flexibility and a commitment to patient care

Skills

Customer service

Microsoft Office

Tools

Epic

Job description

UnitedHealth Group is seeking a Part Time Patient Access Representative Associate to be the first point of contact for patients, handling intake, eligibility, and scheduling with compassion. You will collect demographics, verify insurance, explain costs, and guide patients through financial assistance options in a supportive environment.

The role emphasizes accurate documentation, teamwork, and a patient-centered approach, with training during the initial weeks and evenings/holidays as required.