Part-Time Patient Access & Scheduling Specialist

The University of Texas Medical Branch; Angleton (TX); On-site; USD 21,000 - 28,000; Part time

Job summary

The University of Texas Medical Branch (UTMB Health) in Angleton, TX is seeking a Patient Services Specialist I to support patient registration, clerical and medical activities within a healthcare team. This role emphasizes exceptional customer service, accurate data capture, and coordination of access to UTMB services for new and returning patients.

The position requires an Associate’s degree with no experience (or equivalent combination).

Qualifications

• Associate’s degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
• For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position.

Responsibilities

• Provides high level customer service in all interactions with internal and external customers.
• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
• Answers calls accurately and with exceptional customer service at all times.
• Ensures caller’s needs are met and accurate information is obtained.
• Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.

Skills

Customer service

Communication

Problem solving

Data analysis

Education

Associate degree

Tools

Excel

Word

Database management

Job description

The University of Texas Medical Branch (UTMB Health) in Angleton, TX is seeking a Patient Services Specialist I to support patient registration, clerical and medical activities within a healthcare team. This role emphasizes exceptional customer service, accurate data capture, and coordination of access to UTMB services for new and returning patients.

The position requires an Associate’s degree with no experience (or equivalent combination).