Part Time Patient Access - Phone Scheduling Representative

tents; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

tents is seeking a Medical Scheduler for our Otolaryngology practice in Houston to optimize appointment flow and enhance patient experience.

You will support online scheduling, handle inquiries by phone and email, assist with patient check-in and registration, and maintain accurate records using EMR and scheduling software. A friendly, detail-oriented professional with excellent communication will thrive in our positive team environment.

Qualifications

• Excellent communication skills and strong attention to detail.
• Experience using electronic medical records and scheduling software.
• Friendly, professional demeanor with a passion for patient care.

Responsibilities

• Schedule and confirm patient appointments.
• Assist with patient check-in and registration.
• Respond to patient inquiries by phone and email.
• Maintain accurate and up-to-date patient records.
• Provide exceptional customer service for a positive patient experience.

Skills

Communication skills

Attention to detail

Customer service oriented

Friendly demeanor

Education

High School Diploma or Equivalent

1 year experience in similar role

Tools

Electronic Medical Records (EMR)

Scheduling software

Job description

We are seeking a tech-savvy and customer-focused Medical Scheduler to join our Otolaryngology practice and help us streamline our appointment scheduling process! As a Medical Scheduler, you will be responsible for supporting our patients with the online appointment system, answering patient inquiries, and assisting with patient check-in and registration.

Your primary responsibilities will include scheduling and confirming patient appointments, collecting patient information, and ensuring accurate and up-to-date patient records. You will also be responsible for responding to patient inquiries via phone and email and providing exceptional customer service to ensure a positive patient experience.

To be successful in this role, you should have excellent communication skills, strong attention to detail, and experience using electronic medical records and scheduling software. You should also possess a friendly and professional demeanor, as well as a passion for delivering exceptional patient care.

We value our team members and are committed to providing a positive work environment where everyone can thrive. We offer competitive compensation packages, excellent benefits, and opportunities for professional growth and advancement. If you are a dedicated and compassionate Scheduler with a passion for Otolaryngology, we encourage you to review the requirements below.

Required Education and Experience

• High school graduate or equivalent
• One year of related experience

AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on qualifications and job-related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.