Bilingual Patient Access Representative - North Dallas

tents; Dallas (TX); On-site; USD 32,000 - 50,000; Full time

Job summary

Otolaryngology Clinic Dallas is seeking a Medical Online Scheduler to support our Dallas clinic. You will help patients with online appointments, answer inquiries, and assist with check-in and registration, ensuring smooth scheduling operations and a positive patient experience.

Ideal candidates have strong communication, keen attention to detail, and experience with electronic medical records and scheduling software.

Qualifications

• High school graduate or equivalent.
• One year of related experience.
• Experience using electronic medical records and scheduling software.

Responsibilities

• Schedule and confirm patient appointments.
• Collect patient information and ensure accurate records.
• Answer patient inquiries via phone and email; provide excellent customer service.
• Assist with patient check-in and registration.

Education

High school diploma or equivalent

Tools

Scheduling software

EMR software

Job description

We are seeking a tech-savvy and customer-focused Medical Online Scheduler to join our Otolaryngology practice located at our Dallas clinic to help us streamline our appointment scheduling process! As a Medical Online Scheduler, you will be responsible for supporting patients with our online appointment system, answering patient inquiries, and assisting with patient check-in and registration.

Your primary responsibilities will include scheduling and confirming patient appointments, collecting patient information, and ensuring accurate and up-to-date patient records. You will also be responsible for responding to patient inquiries via phone and email and providing exceptional customer service to ensure a positive patient experience.

To be successful in this role, you should have excellent communication skills, strong attention to detail, and experience using electronic medical records and scheduling software. You should also possess a friendly and professional demeanor, as well as a passion for delivering exceptional patient care.

We value our team members and are committed to providing a positive work environment where everyone can thrive. We offer competitive compensation packages, excellent benefits, and opportunities for professional growth and advancement. If you are a dedicated and compassionate Online Scheduler with a passion for Otolaryngology, we encourage you to review the requirements below.

Required Education and Experience

• High school graduate or equivalent
• One year of related experience

AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on qualifications and job-related abilities.

We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.