Patient Access - Phone Scheduling Representative - Bilingual Spanish

Fenta; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Fenta in New York is seeking a Medical Scheduler to support our Otolaryngology practice by managing patient appointments, online scheduling, and check-in processes. You will handle patient inquiries by phone and email, collect information, and ensure accurate and up-to-date medical records while delivering friendly, professional service.

This role requires excellent communication, keen attention to detail, and experience with electronic medical records and scheduling software to create a

Qualifications

• High school diploma or equivalent.
• At least 1 year of related scheduling/administrative experience.
• Experience with EMR and scheduling software is preferred.

Responsibilities

• Schedule and confirm patient appointments.
• Support online appointment system and patient inquiries.
• Assist with patient check-in and registration.
• Collect patient information and maintain records.
• Answer calls and emails providing excellent service.

Skills

Excellent communication

Attention to detail

Customer service

EMR experience

Scheduling software

Education

High school diploma or equivalent

Job description

We are seeking a tech-savvy and customer-focused Medical Scheduler to join our Otolaryngology practice and help us streamline our appointment scheduling process! As a Medical Scheduler, you will be responsible for supporting our patients with the online appointment system, answering patient inquiries, and assisting with patient check-in and registration.

Your primary responsibilities will include scheduling and confirming patient appointments, collecting patient information, and ensuring accurate and up-to-date patient records. You will also be responsible for responding to patient inquiries via phone and email and providing exceptional customer service to ensure a positive patient experience.

To be successful in this role, you should have excellent communication skills, strong attention to detail, and experience using electronic medical records and scheduling software. You should also possess a friendly and professional demeanor, as well as a passion for delivering exceptional patient care.

We value our team members and are committed to providing a positive work environment where everyone can thrive. We offer competitive compensation packages, excellent benefits, and opportunities for professional growth and advancement. If you are a dedicated and compassionate Scheduler with a passion for Otolaryngology, we encourage you to review the requirements below.

Required Education and Experience

• High school graduate or equivalent
• One year of related experience

AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on qualifications and job-related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.