Patient Access - Phone Scheduling Representative - Bilingual Spanish

Elevate ENT Partners; Town of Florida (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Elevate ENT Partners is seeking a Medical Scheduler for our Otolaryngology practice. You will manage the online appointment system, answer inquiries, and assist with patient check-in and registration to ensure a smooth patient experience.

Ideal candidates have strong communication, attention to detail, and experience with EMR and scheduling software. We offer competitive compensation, benefits, and growth opportunities within a supportive team.

Qualifications

• High school diploma or equivalent.
• At least 1 year of related scheduling/administrative experience.
• Experience using electronic medical records and scheduling software.
• Strong communication and customer service skills.

Responsibilities

• Schedule and confirm patient appointments.
• Collect patient information and maintain accurate records.
• Assist with patient check-in and registration.
• Respond to patient inquiries by phone and email with excellent service.
• Support online appointment system operations.

Skills

Communication

Attention to detail

EMR experience

Scheduling software

Tools

EMR systems

Scheduling software

Job description

We are seeking a tech-savvy and customer-focused Medical Scheduler to join our Otolaryngology practice and help us streamline our appointment scheduling process! As a Medical Scheduler, you will be responsible for supporting our patients with the online appointment system, answering patient inquiries, and assisting with patient check-in and registration.

Your primary responsibilities will include scheduling and confirming patient appointments, collecting patient information, and ensuring accurate and up-to-date patient records. You will also be responsible for responding to patient inquiries via phone and email and providing exceptional customer service to ensure a positive patient experience.

To be successful in this role, you should have excellent communication skills, strong attention to detail, and experience using electronic medical records and scheduling software. You should also possess a friendly and professional demeanor, as well as a passion for delivering exceptional patient care.

We value our team members and are committed to providing a positive work environment where everyone can thrive. We offer competitive compensation packages, excellent benefits, and opportunities for professional growth and advancement. If you are a dedicated and compassionate Scheduler with a passion for Otolaryngology, we encourage you to review the requirements below.

Required Education And Experience

• High school graduate or equivalent
• One year of related experience

AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on qualifications and job-related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.