Patient Access - Phone Scheduling Representative - Bilingual Spanish

South Florida ENT Associates; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Florida ENT Associates is seeking a Medical Scheduler to support our Otolaryngology practice. The role focuses on scheduling, confirming appointments, collecting patient information, and maintaining accurate records.

The ideal candidate is bilingual in Spanish and English, with strong communication, attention to detail, and experience with EMR and scheduling software. Excellent customer service will help ensure a positive patient experience.

Qualifications

• Excellent communication, and attention to detail.
• Experience using electronic medical records and scheduling software.
• Friendly and professional demeanor with a passion for patient care.

Responsibilities

• Schedule and confirm patient appointments.
• Collect patient information and maintain records.
• Respond to patient inquiries via phone and email.
• Provide exceptional customer service to ensure a positive patient experience.

Skills

Communication

Attention to detail

EMR/Scheduling software

Customer service

Friendly demeanor

Education

High school diploma or equivalent

Tools

Electronic medical records (EMR)

Scheduling software

Job description

At Florida ENT Associates, our commitment lies in delivering exceptional patient care while prioritizing the satisfaction of our team members. We strive to attract and retain the industry's finest talent—individuals who are passionate about their roles and driven to effect meaningful change in a dynamic healthcare landscape. Explore our career opportunities below and become part of our dedicated team!

An Equal Opportunity Employer and Drug Free Workplace

Patient Access - Phone Scheduling Representative - Bilingual Spanish

We are seeking a tech-savvy and customer-focused Medical Scheduler to join our Otolaryngology practice and help us streamline our appointment scheduling process! As a Medical Scheduler, you will be responsible for supporting our patients with the online appointment system, answering patient inquiries, and assisting with patient check-in and registration.

Your primary responsibilities will include scheduling and confirming patient appointments, collecting patient information, and ensuring accurate and up-to-date patient records. You will also be responsible for responding to patient inquiries via phone and email and providing exceptional customer service to ensure a positive patient experience.

To be successful in this role, you should have excellent communication skills, strong attention to detail, and experience using electronic medical records and scheduling software. You should also possess a friendly and professional demeanor, as well as a passion for delivering exceptional patient care.

We value our team members and are committed to providing a positive work environment where everyone can thrive. If you are a dedicated and compassionate Scheduler with a passion for Otolaryngology, we encourage you to review the requirements below.

• High school graduate or equivalent
• One year of related experience

AAP/EEO Statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on qualifications and job-related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.