Paratransit Dispatcher

TCS Mobility; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

TCS Mobility (DART) in Columbia, SC is seeking a Paratransit Dispatcher to coordinate daily paratransit operations, ensure safe, timely rides, and support drivers in real-time.

The role requires strong communication, multitasking, and problem-solving, with experience in scheduling software and ADA guidelines; weekend and holiday shifts may be required.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Prior dispatching experience in paratransit is a plus.
• Proficient with scheduling software and Microsoft Office.
• Strong communication, multitasking and problem-solving skills.
• Able to work in a fast-paced environment with attention to detail.
• Knowledge of ADA transportation requirements is a plus.
• Shift work including weekends/holidays as needed.

Responsibilities

• Dispatch drivers and vehicles for scheduled and on-demand trips.
• Monitor routes and driver activity using scheduling software.
• Provide real-time updates to drivers about route changes and emergencies.
• Respond to rider inquiries and same-day trip requests professionally.
• Track vehicle status and ensure on-time performance.
• Coordinate with maintenance and management on vehicle availability.
• Prepare daily trip manifests and review for accuracy.
• Maintain accurate records of dispatch activity and rider communications.
• Monitor communications channels for driver updates.
• Support during service disruptions and adverse weather.
• Ensure compliance with ADA guidelines and safety procedures.
• Participate in training and team meetings.

Skills

Communication

Multitasking

Problem-solving

Fast-paced work

ADA knowledge

Education

High school diploma or GED

Associate degree preferred

Tools

Scheduling software

Microsoft Office Suite

Job description

Job Title: Paratransit Dispatcher Department: Operations Reports To: Operations Manager Location: Columbia SC/TCS Mobility (DART) Employment Type: Full-Time

Job Summary

The Paratransit Dispatcher is responsible for coordinating the daily operations of paratransit transportation services to ensure safe, timely, and efficient rides for passengers with disabilities or mobility challenges. This role involves real-time driver support, effective communication with riders, and management of scheduling systems.

Key Responsibilities

• Dispatch drivers and vehicles for scheduled and on-demand trips.
• Monitor routes and driver activity using scheduling software (e.g., Trapeze, RouteMatch, or similar).
• Provide real-time updates to drivers regarding route changes, cancellations, and emergencies.
• Respond to rider inquiries, concerns, and same-day trip requests in a professional manner.
• Track vehicle status and trip completion to ensure on-time performance.
• Communicate with maintenance and management teams regarding vehicle availability or breakdowns.
• Assist in preparing daily trip manifests and reviewing them for accuracy.
• Maintain accurate records of dispatch activity, incidents, and rider communications.
• Monitor radio, phone, or digital communication channels for driver updates.
• Support coordination during service disruptions or adverse weather conditions.
• Ensure compliance with ADA guidelines, company policies, and safety procedures.
• Participate in training, meetings, and ongoing professional development.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Prior dispatching experience in public/paratransit transportation preferred..
• Proficient in scheduling software and Microsoft Office Suite.
• Strong communication, multitasking, and problem-solving skills.
• Ability to work in a fast-paced environment with high attention to detail.
• Familiarity with ADA transportation requirements and terminology is a plus.
• Availability for shift work, including weekends and holidays, as needed.

Physical Requirements

• Ability to sit for extended periods.
• Ability to use a computer, phone, and radio equipment regularly.
• Occasional lifting of materials up to 25 lbs.

Work Environment

• Office-based position in a transportation operations setting.
• May require occasional travel to field locations or terminals.

TCS Mobility is an equal opportunity employer