Part-Time Overnight Guest Services Specialist

MGM Resorts; Town of Springfield (WI); Presencial; USD 18.000 - 25.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Wellness programs

Employee discounts on hotel stays, and

Free employee dining

Free parking

Development programs

Community volunteering opportunities

Descripción de la vacante

MGM Resorts International is hiring a Guest Services Representative in Springfield, MA. You will be the first contact for guests, delivering outstanding service in a fast-paced environment and ensuring a welcoming, efficient experience.

The role requires a high school diploma or GED and 1+ years in a relevant, high-volume call center or customer service setting. The schedule is part-time overnight, Tuesday through Thursday, 6pm–2:45am, including holidays.

Formación

• High School Diploma or GED required.
• 1+ years of relevant experience required.
• 1+ years of high-volume call center or customer service experience preferred.

Responsabilidades

• Handle incoming and outgoing calls courteously, efficiently and enthusiastically.
• Provide dispatch services for guest requests (luggage, room service, housekeeping, wake‑up calls, checkouts, etc.).
• Enter data for requested services and inform guests of property functions.
• Maintain records and dispatch bell and limo runs per policies.
• Know menu items and suggest additional items; operate beeper and TDD machines.
• Provide management with observations to improve processes.

Conocimientos

Customer service

Call center experience

Educación

High School Diploma or GED

Descripción del empleo

MGM Resorts International is hiring a Guest Services Representative in Springfield, MA. You will be the first contact for guests, delivering outstanding service in a fast-paced environment and ensuring a welcoming, efficient experience.

The role requires a high school diploma or GED and 1+ years in a relevant, high-volume call center or customer service setting. The schedule is part-time overnight, Tuesday through Thursday, 6pm–2:45am, including holidays.