Part-Time Operations Team Lead | Onsite Leadership

Sky Zone; Cincinnati (OH); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Job summary

CircusTrix dba Sky Zone is seeking a hands-on Team Lead to guide daily park operations. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as Manager on Duty when leadership isn’t on-site. The role emphasizes guest experience, safety, and sales leadership.

You will lead from the floor, coach team members, and ensure consistent service while balancing park safety, cleanliness, and guest satisfaction during evening and weekend shifts.

Qualifications

• Minimum of 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation preferred.
• Availability to work evenings, weekends, and holidays.
• Must be at least 18 years old.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present; ensure operational excellence and safety.
• Provide on-the-floor leadership by coaching, supporting, and delegating to team members across departments.
• Rotate through Programs, Café, Front Desk, Events to maintain guest experiences and park operations.
• Drive membership and program sales, promote park offerings, and model WOW service standards.
• Oversee safety policies, incident reporting, and opening/closing procedures.

Skills

Leadership

Operations

Guest service

Communication

Coaching

Team supervision

Tools

POS systems

Microsoft Office Suite

Teams

Job description

CircusTrix dba Sky Zone is seeking a hands-on Team Lead to guide daily park operations. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as Manager on Duty when leadership isn’t on-site. The role emphasizes guest experience, safety, and sales leadership.

You will lead from the floor, coach team members, and ensure consistent service while balancing park safety, cleanliness, and guest satisfaction during evening and weekend shifts.