Part-Time Operations Lead — Manager on Duty

skyzone; Parker (CO); On-site; USD 25,000 - 36,000; Part time

Job summary

Sky Zone is seeking a part-time Team Lead onsite in the Operations department. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, gaining responsibility and leadership experience while running shifts like a pro.

This role requires a hands-on leader who can step in as MOD when on-site leaders are away, ensuring smooth operations, safety, and guest satisfaction. Join us to grow and contribute to a vibrant entertainment experience.

Qualifications

• 18 years of age or older.
• Minimum of 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation preferred.
• Proficiency with technology, including POS systems and Microsoft Office; comfortable learning new platforms.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.
• Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.
• Enforce all safety policies and complete incident reports when necessary.
• Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.
• Maintain cleanliness and operational readiness of the park throughout the shift.

Skills

Leadership

Customer service

Guest-facing

Tools

POS systems

Microsoft Office

Teams

Job description

Sky Zone is seeking a part-time Team Lead onsite in the Operations department. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, gaining responsibility and leadership experience while running shifts like a pro.

This role requires a hands-on leader who can step in as MOD when on-site leaders are away, ensuring smooth operations, safety, and guest satisfaction. Join us to grow and contribute to a vibrant entertainment experience.