Hybrid Service Desk Analyst (6-Month Contract)

SunSoft Online LLC; Phoenix (AZ); Hybrid; USD 45,000 - 65,000; Full time

Job summary

SunSoft Online LLC seeks an experienced Service Desk Analyst for a hybrid contract position supporting an Arizona state agency. The successful candidate will provide level-one technical support, responding to various support requests involving workstations, printers, and desktop applications.

Applicants should have 2 years of technical support experience and be ready for an in-person interview within a week. The role offers a 6-month contract with hybrid work after the initial onsite training period.

Qualifications

• 2 years' experience providing technical support in a call center environment.
• 2 years' experience providing hands-on desktop support.
• Advanced technical training preferred.

Responsibilities

• Provide timely hardware, software, voice, and network help desk support.
• Troubleshoot customer issues using all available tools and resources.
• Create and document incident and request tickets accurately.

Skills

Technical support

Troubleshooting

Customer service

Windows Operating Systems

ServiceNow

Microsoft Office

Education

A+, Microsoft, Google certifications

Tools

ServiceNow

Ticketing system

Job description

SunSoft Online LLC seeks an experienced Service Desk Analyst for a hybrid contract position supporting an Arizona state agency. The successful candidate will provide level-one technical support, responding to various support requests involving workstations, printers, and desktop applications.

Applicants should have 2 years of technical support experience and be ready for an in-person interview within a week. The role offers a 6-month contract with hybrid work after the initial onsite training period.