Service Desk Analyst (41908)

IDEALFORCE LLC; Phoenix (AZ); On-site; USD 27,552 - 41,328; Part time

Job summary

A leading IT services firm is seeking a part-time Service Desk Analyst in Phoenix, Arizona. This onsite position involves providing technical support for PCs, Thin Clients, and tablets, with a strong emphasis on customer service. Ideal candidates should have expertise in Windows 8.1 & 7, experience with Active Directory, and proficiency in MS Office applications. The role requires patience and an ability to manage multiple issues simultaneously. Candidates must clear a background check and be authorized to work in the U.S.

Qualifications

• Experience in providing end user technical support.
• Knowledge of Windows operating systems in Microsoft AD environment.
• Ability to use active directory for account management.

Responsibilities

• Provide technical support for PCs, Thin Clients, and tablets.
• Manage user accounts using Active Directory tools.
• Troubleshoot Microsoft Office applications, particularly Outlook.

Skills

Technical support for PCs and tablets

Windows 8.1 & 7 expertise

Active Directory tools experience

Imaging tools experience

MS Office expertise

Outstanding customer service

Job description

IDEALFORCE has a part time CONTRACT position available immediately for a Service Desk Analyst to join our customer in Phoenix AZ. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity.

Job Description

• End user technical support on PC's, Thin Clients, and tablets.
• In depth knowledge and experience with Windows 8.1 & 7 in a Microsoft AD environment as well as Citrix.
• Demonstrated experience using active directory tools for user account creation and troubleshooting.
• Experience with imaging tools. A thorough understanding of permissions and inheritance.
• Extensive knowledge of MS Office 2013 Word, PowerPoint and Excel with an emphasis on Outlook troubleshooting in an Exchange 2013 environment.
• Outstanding customer service is this position's highest priority. Extreme patience and understanding of the customer's wants and needs is a must as this department is completely customer centric.
• Ability to work on multiple issues and systems simultaneously while maintaining a calm demeanor.

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• All candidates who are authorized to work in US are encouraged to apply.
• Candidates must clear the Background check prior to commencing the assignment.
• THIRD PARTY CANDIDATES: Email your candidate/s resume to joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability.
• Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.