Part-Time On-Site Client Support Specialist

FOOD FOR GOOD THOUGHT VOCATIONAL SUPPORT; Columbus (OH); On-site; USD 21,000 - 30,000; Part time

Job summary

Greenleaf JTS is seeking a part-time Client Support Specialist based in Columbus, OH. The role involves responding to client inquiries, resolving issues, and documenting interactions to ensure a positive client experience.

You will handle calls and emails, coordinate with internal teams, and track open cases to support daily operations. The position requires on-site presence and reliability, with strong communication and organizational skills.

Qualifications

• Strong interpersonal skills and a focus on customer satisfaction.
• Experience in customer support and clear communication abilities.
• Solid analytical skills to identify issues, interpret information, and propose solutions.
• Reliable organizational and time-management skills to handle multiple client requests effectively.
• Previous experience in a client-facing or support role is preferred.
• Ability to work part-time on-site in Columbus, OH with consistent attendance.
• Proficiency with basic office software and customer support tools is beneficial.
• High school diploma or equivalent required; additional education or training in business, communications, or a related field is a plus.

Responsibilities

• Respond to client inquiries and resolve issues to ensure a positive experience.
• Handle phone and email communications and document client interactions.
• Coordinate with internal teams to address service needs.
• Track client concerns and follow up on open cases.
• Contribute to continuous improvement in support processes.
• Maintain consistent on-site presence to engage with clients and colleagues.

Skills

Interpersonal skills

Customer satisfaction

Customer support

Communication

Analytical skills

Organizational skills

Time management

Client-facing experience

Education

High school diploma

Tools

Office software

Customer support tools

Job description

Greenleaf JTS is seeking a part-time Client Support Specialist based in Columbus, OH. The role involves responding to client inquiries, resolving issues, and documenting interactions to ensure a positive client experience.

You will handle calls and emails, coordinate with internal teams, and track open cases to support daily operations. The position requires on-site presence and reliability, with strong communication and organizational skills.