Customer Support Analyst — Data-Driven Problem Solver

The Greentree Group; Chicago (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Employee referral bonuses

Performance bonuses

Job summary

The Greentree Group is seeking a Customer Support Analyst to join our team in Reynoldsburg, OH, delivering enterprise customer service through calls and email inquiries. You will guide clients on system functionality and processes, analyze inquiries, and document resolutions as part of a collaborative team.

Ideal candidates bring a Bachelor's degree or equivalent experience, strong communication skills, and the ability to work independently in a fast-paced environment.

Qualifications

• Bachelor's Degree in a related field; experience in lieu of degree may be considered.
• Minimum one year of experience in a business environment.
• Strong customer service and support skills.
• Excellent written and oral communications skills.
• Ability to work well independently and collaboratively in a fast-paced environment.
• U.S. Citizens required.

Responsibilities

• Provide Enterprise Customer Service Center support through inbound calls and email inquiries.
• Provide authoritative guidance on system functionality and business processes.
• Analyze customer inquiries to identify root causes and provide client-approved solutions.
• Manage support cases and related activities with documentation, validation, and follow-up.
• Ensure thorough documentation of customer interactions, issues, resolutions, and activities.

Skills

Customer service

Analytical thinking

Written & verbal communication

Teamwork & collaboration

Independent work

Education

Bachelor's degree

Tools

CRM

Microsoft Office

Excel

Word

Job description

The Greentree Group is seeking a Customer Support Analyst to join our team in Reynoldsburg, OH, delivering enterprise customer service through calls and email inquiries. You will guide clients on system functionality and processes, analyze inquiries, and document resolutions as part of a collaborative team.

Ideal candidates bring a Bachelor's degree or equivalent experience, strong communication skills, and the ability to work independently in a fast-paced environment.