Enterprise Client Support Specialist

Remote Jobs; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Sage Sustainable Electronics in Columbus, OH, is seeking a Client Support Specialist to actively support day-to-day logistics for assigned accounts at the enterprise level. You will coordinate with cross-functional Sage teams and external audiences, answering real-time questions, handling live chats, phone calls, and email to ensure timely resolution.

Join a mission-driven team focused on extending the life of electronics.

Qualifications

• High School diploma or equivalent.
• 1-2 years in administrative, customer service, logistics support, or office support preferred.
• Experience in a collaborative, team-oriented environment.
• Proficiency in Microsoft Office applications including Outlook, Word, and intermediate Excel.
• Strong written and verbal communication with customers and internal stakeholders.

Responsibilities

• Communicate with customers via email professionally and timely as directed by Account Managers and management.
• Enter recovery requests into designated systems, track progress, and follow up with internal/external parties to ensure timely resolution.
• Perform basic parcel support functions, reviewing shipment details and coordinating with departments to maintain service quality.
• Assist Account Managers with data entry, document preparation, reporting, research, and customer follow-up.
• Provide operational and administrative support to the logistics team, including task coordination and documentation updates.

Skills

Communication skills

Multitasking

Teamwork

Adaptability

Customer service experience

Education

High School diploma

Tools

Outlook

Word

Excel

Job description

Sage Sustainable Electronics in Columbus, OH, is seeking a Client Support Specialist to actively support day-to-day logistics for assigned accounts at the enterprise level. You will coordinate with cross-functional Sage teams and external audiences, answering real-time questions, handling live chats, phone calls, and email to ensure timely resolution.

Join a mission-driven team focused on extending the life of electronics.