Client Support Specialist

FOOD FOR GOOD THOUGHT VOCATIONAL SUPPORT; Columbus (OH); On-site; USD 21,000 - 30,000; Part time

Job summary

Greenleaf JTS is seeking a part-time Client Support Specialist based in Columbus, OH. The role involves responding to client inquiries, resolving issues, and documenting interactions to ensure a positive client experience.

You will handle calls and emails, coordinate with internal teams, and track open cases to support daily operations. The position requires on-site presence and reliability, with strong communication and organizational skills.

Qualifications

• Strong interpersonal skills and a focus on customer satisfaction.
• Experience in customer support and clear communication abilities.
• Solid analytical skills to identify issues, interpret information, and propose solutions.
• Reliable organizational and time-management skills to handle multiple client requests effectively.
• Previous experience in a client-facing or support role is preferred.
• Ability to work part-time on-site in Columbus, OH with consistent attendance.
• Proficiency with basic office software and customer support tools is beneficial.
• High school diploma or equivalent required; additional education or training in business, communications, or a related field is a plus.

Responsibilities

• Respond to client inquiries and resolve issues to ensure a positive experience.
• Handle phone and email communications and document client interactions.
• Coordinate with internal teams to address service needs.
• Track client concerns and follow up on open cases.
• Contribute to continuous improvement in support processes.
• Maintain consistent on-site presence to engage with clients and colleagues.

Skills

Interpersonal skills

Customer satisfaction

Customer support

Communication

Analytical skills

Organizational skills

Time management

Client-facing experience

Education

High school diploma

Tools

Office software

Customer support tools

Job description

Company Description

Greenleaf JTS is a growing organization focused on delivering dependable services and support to its clients. Based in Columbus, OH, the company values collaboration, professionalism, and consistent client care. Team members are encouraged to contribute ideas, solve problems, and build lasting client relationships. Greenleaf JTS offers an environment where individuals can develop their skills and grow within a supportive, service-oriented culture.

Role Description

The Client Support Specialist is a part-time, on-site role based in Columbus, OH. This role is responsible for responding to client inquiries, resolving issues, and ensuring a positive experience through timely and accurate support. Day-to-day tasks include handling phone and email communications, documenting client interactions, and coordinating with internal teams to address service needs. The Client Support Specialist will track client concerns, follow up on open cases, and contribute to continuous improvement in support processes. This role requires consistent presence on-site to engage directly with clients and colleagues and to support daily operations.

Qualifications

• Candidates should possess strong Interpersonal Skills and a focus on Customer Satisfaction.
• Candidates should possess experience in Customer Support and confident, clear Communication abilities.
• Candidates should possess solid Analytical Skills to identify issues, interpret information, and propose solutions.
• Candidates should possess reliable organizational and time-management skills to handle multiple client requests effectively.
• Previous experience in a client-facing or support role is preferred.
• Ability to work part-time on-site in Columbus, OH with consistent attendance.
• Proficiency with basic office software and customer support tools is beneficial.
• High school diploma or equivalent required; additional education or training in business, communications, or a related field is a plus.