Part-Time Museum Guest Services Associate – Weekend Shifts

Berkshire Museum; Pittsfield (MA); Sur place; USD 27 000 - 39 000; Temps partiel

Résumé du poste

The Berkshire Museum in Pittsfield, MA is seeking a part-time Guest Services Associate to staff the Front Desk, Security, and Museum Shop, delivering welcoming, accurate information and helping with memberships and programs.

You will handle daily operations, cash and credit card transactions, and assist with training fellow staff while promoting a safe, friendly visitor experience on weekends.

Qualifications

• General understanding of guest services procedures.
• Ability to handle stressful situations.
• Friendly, outgoing personality.
• Good oral and written communication skills.
• Proficient in the use and understanding of databases; Blackbaud experience a plus.
• Ability to perform the following: lift/carry up to 30 pounds.

Responsabilités

• Greet and welcome guests to promote membership, programs, events, exhibitions and shop merchandise; assist with wayfinding and inquiries.
• Be familiar with operation and functions of all front-line guest services.
• Prepare building to open.
• Act as coverage for front desk and gallery attendant functions as needed.
• Act as coverage for gift shop as needed.
• Maintain cleanliness and professionalism of front desk, lobby, and gallery spaces.

Connaissances

Guest services procedures

Stress management

Friendly, outgoing

Oral and written communication

Database proficiency

Lifting up to 30 lbs

Outils

Blackbaud

Description du poste

The Berkshire Museum in Pittsfield, MA is seeking a part-time Guest Services Associate to staff the Front Desk, Security, and Museum Shop, delivering welcoming, accurate information and helping with memberships and programs.

You will handle daily operations, cash and credit card transactions, and assist with training fellow staff while promoting a safe, friendly visitor experience on weekends.